30 aprile 2018
Room not functional, or clean. Very unenjoyable stay.
Jacuzzi tub was broken, due to this they gave us $25 off. We were grateful for this until continuously checking our bank account, and we’ve still yet to receive the original charge back. It’s now been two days. The tub was also stained, missing buttons(electric shock hazard), and not well cleaned. The floor was clearly not vacuumed well at all. We didn’t use the shower, as we were so grossed out by it. The shower curtain was also stained brown and yellow. The was no cover on the light in the bathroom so it was extremely bright. The knob on the sink was completely broken off. The toilet paper holder was rusty and not cleaned. The window were so disgusting that they were hard to see out of. On top of that, we were promised a view since the room does not have a balcony. We all that we had a view of was a tree and brick building. The floors weren’t well carpeted, and the tile in front of the tub was absolutely disgusting. They also advertise that they have free WiFi on all floors, reaching to all rooms, which is not true. When we asked about why the password wasn’t working, we were told that’s because we are staying on the second floor and they only have WiFi in the lobby. The fire alarm went off a couple hours after we had arrived and we evacuated the building, only to walk back in to people in the lobby as if it didn’t even matter. We then weren’t notified as to why the fire alarm went off. Our door had to be slammed in order to shut. This was originally $123 for this room which included parking charge and tax. We are very unsatisfied, and can’t say enough how awful this place is. Worst place I’ve ever been to.
It was close to everything we wanted to see at Niagara Falls. The location was the only thing we enjoyed.